Everything is deleted from inside the app, in one tap. Most of The Plate needs no account at all; if you signed in with Google to use scanning, chat, voice or the drawn result, our server holds your Google account identifier, email address and name so your allowance follows you between phones. Settings → Delete my account and data removes all of it, and nothing needs to be emailed.
In the app: Settings → Delete my account and data. One tap and a confirmation. It erases everything on the phone and tells the server to forget your account — your Google account identifier, email address and name — along with the device, its allowance, its scan records and any reports you sent. Nothing needs to be emailed and nobody needs to approve it. It is not reversible.
Signing out is not the same thing. Signing out ends the session on that phone and keeps the account, so the week you have left is still there when you come back. Deleting removes the account itself.
Other options:
| Data | Where it lives | How to delete it |
|---|---|---|
| Your goal and dietary preferences | Your device only | Settings → Delete my account and data, or uninstall |
| Saved patches and after-meal answers | Your device only | Tap × in the app, Delete my account and data, or uninstall |
| Meal photos you scan | Your device only | Settings → Delete my account and data, or uninstall |
| Your Google account identifier, email address and name (only if you signed in) | Our server | Settings → Delete my account and data |
| A device identifier and your allowance | Our server | Settings → Delete my account and data |
| Scan records (time taken, whether food was found — no photo, no food names) | Our server | Settings → Delete my account and data |
| Generated preview images | Our storage, up to 24 hours | Deleted automatically |
| Purchase record and an anonymous device identifier | RevenueCat, our subscription processor | Email us — see below |
The photo you scan is sent to Google’s Gemini API to be described and is not stored by The Plate. Your Google profile picture is shown in the app straight from Google and is never stored on our server. The purchase record exists so a subscription can be restored on a new phone; it contains no meal data, no preferences, no health information, and no name or email address.
The in-app control is the fast way, but it needs the app. If The Plate is already gone from your phone, email support@platepatch.app with the subject “Account deletion request” from — or naming — the Google address you signed in with, and the account and everything attached to it is deleted within 30 days. Nothing else is needed to prove it is yours.
If you have subscribed and want the purchase record removed, email support@platepatch.app with the subject “Data deletion request”, and include the email address you used on Google Play or the App Store so the record can be found.
Requests are actioned within 30 days. Deleting the purchase record ends the ability to restore that subscription on a new device, so cancel the subscription in your app store first if you no longer want it.
Cancelling and deleting are separate. To cancel, use Google Play subscriptions or App Store subscriptions. Cancelling stops future renewals; your current period runs to its end.